Näak is not responsible for the shipping costs associated with your return or exchange. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products. If your return arrives with signs of damage or wear and tear, your return will be subject to review.
To return your product, mail it to: Naak inc, 320-9320 St Laurent Blvd, Montreal, QC H2N 1N7, Canada.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your demand. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days.
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